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Refunds and Returns Policy

Screening Passes & Tickets

We regret that we cannot exchange, refund or transfer passes or tickets unless the event in question has been cancelled or rescheduled.

  • If due to any unforeseen circumstances, an event is cancelled, the customer is entitled to a 100% refund. All refunds will be processed using the original method of payment. Please allow up to 14 days for the refund to appear in your account.
  • If due to any unforeseen circumstances, an event has to be rescheduled, the customer is entitled to an exchange for a new ticket valid for the new date or venue or a full refund.
  • We are unable to refund any tickets that are lost, stolen, damaged or destroyed.
  • If you purchase tickets but fail to attend, a refund cannot be processed.

Film Submissions

If at any time you wish to withdraw your film from the Aesthetica Short Film Festival, we will offer you a full refund within 30 days of the purchase date. Refunds will be made by the same method of payment. Please include your Order Reference Number as proof of purchase. Please call us on (+44) (0)1904 629 137 during business hours or email us at [email protected] and explain that you would like to withdraw.

If it is after the 30 days of the purchase date, or if you purchase an entry but fail to send your work, a refund cannot be processed.


If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, and we will issue a full refund for the price you paid for the item.

Aesthetica Magazine Ltd
21 New Street
United Kingdom

For security we suggest you use a recorded delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or if the item is damaged.

Note: in the event of Aesthetica Magazine Ltd sending you a replacement for a damaged, defective or incorrect item, you must return the original item to Aesthetica Magazine Ltd within 30 days of our e-mail confirming the issue of the replacement item. Ownership of the original item reverts to Aesthetica Magazine Ltd. Provided you return this item to us within the 30 days, you will have nothing more to pay. If you do not return the original item to us by the end of the 30 days period, we reserve the right to charge an amount equal to the price of your original order to the payment card you used for the order, as compensation for our loss.

When you send your item back to us, we’ll process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your return.

If you are returning an item because of an error on our part or because it is damaged or defective, we will be happy to refund the delivery charges incurred in sending the item to you and we’ll reimburse your costs in returning it to us.

If there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of delivery or other services provided to you in connection with your purchase.

This returns policy does not affect your statutory rights.

A pleasant shopping experience with Aesthetica Magazine Ltd is very important to us. Our customer service is exemplary. If you have any further questions regarding our Refund Policy, please call (+44) (0)1904 629 137 or email [email protected].

Delivery Policy

If you experience delivery delays or other difficulties, or if you would like to change your address or other delivery information, please call (+44) (0)1904 629 137 or email [email protected].

Currency Of The Transaction

Your card will be charged in (£) Pounds Sterling.